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In managed care, the most widely used performance measures are
A. Agency for Healthcare Research and Quality (AHRQ).
B. Healthcare Effectiveness Data and Information Set (HEDIS).
C. National Quality Forum (NQF).
D. Uniform Hospital Discharge Data Set (UHDDS).
Which of the following charts would most likely be used first in a root cause analysis?
A. Pareto
B. control
C. flow
D. Gantt
The perception of how an organization operates, including how employees relate to internal and external customers, is the organizational
A. mission.
B. vision.
C. structure.
D. culture.
The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is
A. the amount of data the team has collected.
B. the effectiveness of the team leader and facilitator.
C. how well the team met the intended outcome.
D. the length of time the team has been together.
When considering the use of an external subject matter expert (SME), which of the following characteristics is most critical?
A. references of the SME
B. cost of the SME's services
C. geographic location of the SME
D. leadership's personal preference